Cancellation policy

A $20 fee will be added to your account for any missed (No Show) appointment. Regretfully, we have to implement this policy in order to give other patients the opportunity to be seen in a timely manner. This will also ensure that our providers' time is efficiently utilized. We therefore request that you kindly call us 24 hours prior to your appointment either to cancel and/or reschedule your appointment.

Telephone calls and prescriptions

Our telephone policy is designed to allow us to care for patients with a minimum amount of interruptions. Calls that are less urgent will be returned after we have taken care of our scheduled patients.

In order to ensure accuracy and efficiency, please call your pharmacy and have them fax a refill request to our office. Please give our office 24 hours to refill your prescriptions. No medication refills are done after-hours or on weekends, therefore please call in any refill requests at least one week before you run out of medication.

We are extremely selective in prescribing any type of addictive medication. We refer patients to pain clinics for chronic pain management. Abuse of narcotics, addictive or controlled substances, or an unwillingness to follow our medical recommendations regarding these will result in dismissal from our practice.

Fees, payments and insurance

In an effort to keep our cost down, it is customary that payment be made at the time of service, unless other arrangements are made in advance.

We do participate and accept assignment with most insurance companies and we will try to collect your portion based on the amount allowed by your insurance, such as co-payment, deductibles, and/or any portion. As a courtesy to you, we will file your claim with your insurance carrier except for some selected HMO, PPO and OUT-OF-STATE companies. However, all claims not paid within 30 days will be transferred to your responsibility. Thus, we do suggest that you familiarize yourself with your policy and bring in any required form(s) on every visit if needed.

Please notify us of any changes in your insurance coverage as soon as possible. Having the most current information is vital in preventing unnecessary delays in the billing process, so we do not have to bill you.

Contact & map   3151 N. Alafaya Trail, Suite #101, Orlando, Florida 32826 | Tel: (407) 207 5000 | Fax: (407) 207 8920